Client portal – What is it and why your company needs one today!

When interacting with clients, business owners find themselves consuming a large amount of time in the exchange of countless phone calls and emails. In the majority of cases, those communications have to do with transactions, payments and other details related to sales. The overhead created is every business owner’s nightmare. Keeping all this information neat and in …

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5 genuine ways to thank your clients (so they’ll love you even more!)

Appreciating your clients is rather a process than just random expressions of gratitude. As with every relationship, business relationships need to be backed up by actions to actually convey the message of appreciation. So, as long as you keep in mind that actions speak louder than words, you’ll be able to come up with creative – personalized – ways to say “thank you” to your clients. Below …

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5 essential but often overlooked techniques for great customer service

Working toward customer satisfaction should be every firm’s first goal. Regardless of industry or type of contact, good customer service skills can go a long way. Interpersonal communication, whether it’s over the phone, via e-mail or face-to-face is a key factor in gaining more customers and retaining them in the long run. A happy customer will always be an asset to …

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Dealing with difficult customers: 101

Every human relationship has good and bad moments; in business terms this means that dealing with different kinds of personalities can sometimes create friction. As a business owner, you need to be polite in all cases and provide your customers with the best customer support possible. But sometimes your clients may seem impossible to please and you just run out of ideas to help them …

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