Client portal – What is it and why your company needs one today!

When interacting with clients, business owners find themselves consuming a large amount of time in the exchange of countless phone calls and emails. In the majority of cases, those communications have to do with transactions, payments and other details related to sales. The above description belongs to the past. Nowadays, advances in technology give you …

Elorus Team in Customer Satisfaction

Getting to know your customer-base, a surefire way for startup success

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.” – Sam Walton, Founder of Walmart One of the greatest benchmarks for business success is customer satisfaction. The founder of Walmart, the American multinational retail giant, said it best- The …

Elorus Team in Customer Satisfaction

5 genuine ways to thank your clients (so they’ll love you even more!)

Appreciating your clients is rather a process than just random expressions of gratitude. As with every relationship, business relationships need to be backed up by actions to actually convey the message of appreciation. So, as long as you keep in mind that actions speak louder than words, you’ll be able to come up with creative – personalized – ways to say “thank you” to your clients. Below …

Elorus Team in Customer Satisfaction

5 essential but often overlooked techniques for great customer service

Working toward customer satisfaction should be every firm’s first goal. Regardless of industry or type of contact, good customer service skills can go a long way. Interpersonal communication, whether it’s over the phone, via e-mail or face-to-face is a key factor in gaining more customers and retaining them in the long run. A happy customer will always be an asset to …

Elorus Team in Customer Satisfaction

Dealing with difficult customers: 101

Every human relationship has good and bad moments; in business terms this means that dealing with different kinds of personalities can sometimes create friction. As a business owner, you need to be polite in all cases and provide your customers with the best customer support possible. But sometimes your clients may seem impossible to please and you just run out of ideas to help them …

Elorus Team in Customer Satisfaction

How to build strong long-term client relations

Have you ever wondered why some clients switch vendors overnight? Or how some companies keep strong business relations that last for decades? Both these cases reveal that ongoing client relations are affected by many factors. You don’t lose clients due to a sudden change of heart, nor do you maintain them because of habit. Some factors …

Elorus Team in Customer Satisfaction